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How do I check the status of my download?

Follow the simple steps below to check the status of your download:

1. On the Dashboard, click on the Documents tab then Downloads. The progress of your download will appear under the Status header.

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  • To stop an active download, click on Cancel. If you clicked on Cancel by error, simply click on Retry to start the download again.

Step_2a.png

  • To download your documents, click on Download.

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  • To remove downloads that have been completed, click on the arrow next to the Download button then Remove

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