How can I check the status of the order I just placed?

Follow the steps below to check the status of the sales order you just placed:

1. Select the account that you wish to view the sales order for.

  • For single account, proceed to Step 2.
  • For multiple accounts, click the green filter button on the top right section of the Dashboard and select the account you wish to view the sales order for.

2. On the Dashboard, click Orders and select Orders. Orders within the last 30 days will then display by default.

3. You can check the status of the order under the Status heading. 

PENDING means the order was successfully submitted and is being reviewed by our Customer Service team. 

CONFIRMED means the order has been completed and is ready for pickup or delivery.

AWAITING PAYMENT means the order requires payment before completion. This status applies to cash accounts only.

*To edit, cancel or follow up on an order that has been submitted, please contact Customer Service.


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