How can I check the status of the order I just placed?

Follow the steps below to check the status of the sales order you just placed:

1. Select the account that you wish to view the sales order for.

  • For single account, proceed to Step 2.
  • For multiple accounts, click the green filter button in the top right section of the Dashboard and select the account you wish to view the sales order for.


2. On the Dashboard, click Orders and select Recent Orders. Orders placed within the last 3 months will then display by default.


3. You can check the status of the order under the Status heading. 


CONFIRMED means the order has been completed and is ready for pickup or delivery.

PENDING means the order was successfully submitted and is being reviewed by our Customer Service team. 

AWAITING PAYMENT means the order requires payment before completion. This status applies to cash accounts only.

*To edit, cancel or follow up on an order that has been submitted, please contact Customer Service.


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