I forgot my CSR Connect username. How do I retrieve it?

Follow the steps below to recover your username:

1. On the Login page, click on Forgot your username?.

2. Enter your mobile number and your registered email. Then, click on Recover Username

Note: If your details match our records, then your username will be sent to your email. If there is no mobile number registered on your profile, enter your current mobile number anyway to bypass this required field and you should receive your username shortly. Should you not receive an email, please contact us at or call us on 1800 909 439(AU) or 0800 277 266(NZ) for assistance.

3. Once you have received the email, take note of your username for your records then click on the red Login button to log in.


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